Chief Growth Leader

4 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $180,000 - $200,000

Job Title: Chief Operating Officer

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About the Role:

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  • Lead Operations and drive business growth.
  • Responsible for scaling operations, strengthening client strategy, and driving sustainable growth.
  • Work closely with the CEO and executive team on business-wide decisions.
  • Drive growth through process improvement, leadership, product innovation & sales enablement.
  • Oversee key business functions with a focus on production, delivery, and client success.
  • Embed AI and automation into agency processes to improve efficiency, quality, and margin.
  • Build succession layers within the business by coaching and empowering senior leaders.
  • Keep the team motivated and work with them on building their resilience and confidence.
  • Provide guidance on best practice client service.
  • Celebrate progress and team wins but call it out when standards aren't met.
  • Own the individual KPIs for all client service team members.
  • Lead major pitches, strategic client relationships, and commercial negotiations.
  • Own client retention and growth targets, ensuring the agency consistently delivers value.
  • Champion a customer-first approach to help drive product/service direction.
  • Oversee company performance against revenue, gross profit, and EBITDA targets.
  • Standardise and document operational processes to ensure scalability and repeatability.
  • Monitor KPIs across all functions, including sales forecasting and delivery performance.
  • Balance sales, service, and production capacity to achieve growth and margin goals.
  • Collect feedback from our customers on product market fit and service standards.
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Requirements:

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  • Proven track record in media or digital agencies (30+ staff), essential.
  • Demonstrated business growth through operational and commercial leadership.
  • Strong client strategy background (e.g leading pitches, winning & managing key accounts)
  • Experience scaling teams and embedding leadership capability across multiple layers.
  • Business transformation and innovation experience (e.g. reshaping revenue streams)
  • Experience working with cross-functional teams (e.g. production, finance, client service)
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What We Offer:

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  • Ample time off to relax and recharge.
  • One week a year where you can work from a remote location.
  • The option to work from home from time-to-time.
  • A program to reward staff with an awesome holiday each time they hit their work anniversary.
  • A quarterly bonus program where everyone in the business gets to share in the company successes.
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Our Values:

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We believe that innovation and performance is driven by a team culture based on equality, empowerment, inclusion and respect.

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