Service Operations Team Lead

1 week ago


Darra, Queensland, Australia VAE GROUP Full time

About the Role


The Service Administration Team Leader will oversee the smooth functioning of the Service Operation, ensuring efficient administration performance and synergy of workflow.


Key Responsibilities



  • Provide administrative support and advice to the business as required
  • Lead and oversee administrative support for coordinators, branch admin and other regions in the business
  • Train service operations admin staff where necessary
  • Oversee the management of the technician schedule and site access bookings
  • Ensure accurate reporting and assist with induction processes for new employees
  • Efficient management of invoicing, and customer inquiries in a high-volume environment
  • Collaborate with the Service Manager and others to meet KPI targets
  • Develop strong relationships with all levels of stakeholders

What We're Looking For


An ideal candidate will have experience in administration & customer service, an understanding of the challenges of working in a dynamic business, and attributes such as collaboration, written & verbal communication skills, exceptional customer service skills and financial competency.


About VAE Group


VAE Group is a commercial HVAC solutions company with 400 employees across 12 office locations in Australia, New Zealand and Papua New Guinea, providing Smarter HVAC Solutions with a promise of Built in Certainty.


Company Culture


VAE Group values diversity and fosters an inclusive culture that promotes and values diversity. We're searching for people that complement our core principles and company culture.




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