Service Administration Team Lead

2 weeks ago


Darra, Queensland, Australia VAE GROUP Full time

About This Role

We are seeking a skilled Service Administration Team Leader to lead and mentor a service coordination and deployment team at VAE Group. Reporting to the Brisbane Service Manager, you will be based in Darra and responsible for achieving optimum administration performance and synergy of workflow while ensuring smooth functioning of the Service Operation.

Key Responsibilities

  • Provide administrative support and advice to the business as required
  • Lead and oversee administrative support for Brisbane coordinators, branch admin, and other regions in the business as required
  • Train service operations admin staff where necessary
  • Oversee the management of the technician schedule and site access bookings
  • Ensure accurate reporting and assist with seamless induction processes for new employees
  • Efficient management of invoicing and customer inquiries in a high-volume environment
  • Collaborate with the Service Manager and others to meet KPI targets
  • Develop strong relationships with all levels of stakeholders

About VAE Group

VAE Group is one of Australasia's largest commercial HVAC solutions companies with 400 employees across 12 office locations in Australia, New Zealand, and Papua New Guinea.

What We Offer

  • A flexible and supportive working environment
  • A great team culture with regular social activities and a strong focus on safety
  • Financial wellness programs and discounted private health insurance
  • Personal and professional training and development opportunities
  • An employee assistance program and referral bonus

Our Culture

We are committed to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from a variety of backgrounds and cultures.



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