Conflict Resolution Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeResolution Full time $90,000 - $120,000

About This Role

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  • Dispute resolution specialists are required to review disputes not yet listed for conference, ensuring the decision is sustainable and technically sound.">
  • A key aspect of this role is providing a strategy on how to best resolve and/or progress the dispute, focusing on resolving it without the need for a conciliation conference.">
  • The specialist will proactively engage with employers, the Workplace Injury Commission (WIC) and employee representatives to facilitate the early resolution of disputes.">
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Key Responsibilities

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  • Completing tasks within set timeframes, including initial reviews, pre-conciliation reviews, and conciliation outcomes.">
  • Providing superior customer service levels to all parties, identifying solutions to resolve disputes that meet business objectives.">
  • Maintaining conciliation and dispute resolution practices in accordance with licensing agreements.">
  • Ensuring appropriate outcomes align with legislative boundaries, KPIs, and performance measures, as well as service expectations.">
  • Identifying skill gaps in technical and legal matters, providing input on training needs in conjunction with the team manager and training officers.">
  • Attending Technical Manager and Team Meetings as required to improve capability and sustainability of decisions.">
  • Representing the organization at conciliation conferences, if required.">
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About You

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  • You will have a minimum of 2 years' experience as a Technical Manager, Eligibility Specialist, or Senior Case Manager.">
  • Experience in the workers compensation scheme, particularly in Case Management, Eligibility, and/or Technical Management.">
  • A strong working knowledge of the Workplace Injury Rehabilitation and Compensation Act 2013.">
  • Strong organizational, stakeholder management, interpersonal, and communication skills.">
  • Excellent attention to detail and time management skills.">
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What We Offer

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  • An inclusive workplace culture promoting diversity, equity, and inclusion.">
  • Flexible work-life balance options, including remote work arrangements and support for your well-being.">
  • Career development opportunities, including mentoring, training, and global mobility.">
  • Financial and well-being perks, such as discounts on products and services, financial wellness initiatives, and an Employee Share Purchase Program.">
  • A supportive environment where everyone feels valued and empowered to thrive.">
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