Pivotal Customer Experience Shaper

7 days ago

Chermside, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

**Customer Service Excellence Opportunity**

We are seeking a skilled and proactive individual to join our dynamic team as a Customer Service Representative.

The successful candidate will be responsible for delivering exceptional customer experiences, providing technical support, and assisting with orders and inquiries.

This is an exciting opportunity to work in a fast-paced environment, build strong relationships with customers, and contribute to the success of our business.

Key Responsibilities:

  • Liaising with customers and end users over the phone, via email.
  • Troubleshooting and diagnosing problems.
  • Preparing and processing customers' orders and quotes.
  • Providing technical advice and support internally and externally.
  • Accurately collecting and recording information.
  • Working closely with other departments to resolve issues and achieve goals.
  • SUPPORTING THE LARGER TEAM WITH MARKET INSIGHTS.

About You:

To be successful in this role, you will need to have a blend of customer service experience, technical know-how, and a proactive attitude. Ideally, you will have worked in a fast-paced manufacturing environment where accuracy, communication, and teamwork are key.

You will bring:

  • Proven experience in a customer service, call centre, or sales support role (automotive, manufacturing, or related industry desirable).
  • Proficiency with CRM systems and the ability to accurately update and maintain customer records.
  • Strong data entry and word processing skills with a high level of accuracy.
  • Demonstrated time management and organisational skills, with the ability to manage competing priorities.
  • Ability to build and maintain positive relationships with both internal teams and external customers.
  • Strong problem-solving skills and the confidence to handle customer enquiries from start to finish.
  • Excellent verbal and written communication skills, with a professional and approachable style.

What We Offer:

We are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills. As a valued member of our team, you will have access to:

  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • A competitive salary and benefits package.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter outlining your suitability for the role.

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