Operational Lead
2 weeks ago
Job Overview
The Operational Lead - Hotel Reservations will oversee the daily operations of the reservations team to ensure exceptional service delivery and optimize occupancy rates.
Responsibilities
- Manage reservations operations, including booking processes, group reservations, and room allocation.
- Ensure guest inquiries and bookings are handled efficiently and courteously.
- Analyze occupancy trends and collaborate with revenue management to maximize room revenue.
- Train, mentor, and manage the reservations team to achieve performance goals.
- Liaise with front office and sales departments to ensure a seamless guest experience.
- Assist with VIP and special request arrangements.
- Maintain accurate records of guest preferences and booking details.
Qualifications
The ideal candidate will have prior experience in a similar role within the hospitality industry and possess:
- Strong leadership and organizational skills with a focus on guest satisfaction.
- Excellent verbal and written communication abilities.
- Proficiency in hotel property management systems (PMS) and familiarity with reservations software.
- Strong analytical skills and attention to detail.
- A customer-focused mindset with a passion for providing memorable guest experiences.
About AccorHotel
We are an inclusive company committed to diversity and inclusion. Our ambition is to attract, recruit, and promote diverse talent.
What We Offer
- An employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- An opportunity to develop your talent and grow within your property and across the world.
- The ability to make a difference through our Corporate Social Responsibility activities.
Salary: $60,000 - $80,000 per annum, depending on experience and location.
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