Service Operations Coordinator

3 days ago

Adelaide, South Australia beBeeService Full time $65,000 - $84,000

Job Description:

We are seeking a skilled and experienced Service Coordinator to join our team based in Regency Park, South Australia. As a key member of the service team, you will be responsible for coordinating the day-to-day functions of the service operations to ensure customer satisfaction and efficient operation.

The Key Responsibilities:

  • Collect, input and send off all Technician timesheets for authorization
  • Compile work list from incoming customer requests
  • Allocate work from service system considering skills requirement & location of work
  • Liaise with spare parts department regarding supply of spare parts for repair and service work
  • Review the progress of jobs in service
  • Liaise with customers regarding enquiries or complaints and complete incident reports as required
  • Complete general administration duties as requested

The Knowledge, Skills and Abilities we're Looking For:

  • Ability to meet deadlines and effective time management of administration function
  • Good computer literacy skills
  • Ability to demonstrate business acumen, effective reporting, literacy, and numeracy skills
  • Knowledge of Occupational Health and Safety requirements
  • Ability to compile information required for warranty claims

The Benefits:

  • Discounted private health cover
  • Discounted electronics (Lenovo, Dell, Apple, MS Office)
  • Motor vehicle discounts with selected brands
  • Kennard's Hire discounts
  • Selected travel, accommodation & car hire discounts
  • Company-funded Income Protection Insurance (with AMP Super)
  • Diverse environment with high working standards
  • Dynamic team environment with opportunities for advancement
  • Ongoing stable employment
  • Training and development
  • Opportunities to relocate nationally

About Us:

We promote, sell, hire and service the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customers' needs.

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