Reservations Consultant

3 weeks ago


Derwent Park, Australia Grupo Mantra Full time
Unlock a World of Opportunities

Are you looking for a career change that offers a better work-life balance? Do you want to say goodbye to late finishes and overnights? Look no further than our ALLRes and Guest Experience team.

About the Role

We are seeking customer service superstars who want to join our high-performing, industry-leading inbound contact centre team based in Surfers Paradise. As a Reservations Consultant, you will be responsible for providing exceptional experiences to our guests, whether it's pre- or post-stay at our hotels across the Pacific.

Key Responsibilities
  • Make reservations and take payments or amendments
  • Problem-solve and receive post-stay feedback from guests
  • Provide exceptional customer service and experiences
Why Choose Us?

We offer a range of benefits, including:

  • No overnight shifts or late finishes
  • Dedicated Assistant Managers and Coaches to help you learn and grow
  • Attractive offices located in the heart of Surfers Paradise
  • Discounted accommodation and food & beverage at our hotels and resorts
  • Access to our leading training academy
What We're Looking For

We're looking for candidates with a can-do attitude, strong problem-solving skills, and the ability to multitask and work effectively. If you love travel and can transfer that energy over the phone, we want to hear from you.

These roles require our successful candidates to have availability to work a rotating roster of varying shifts from Monday to Friday 7am-7pm and Saturday and Sunday 9am-5pm. For the right candidate, Full Time and Part Time positions are available.

Be a part of our revitalised industry and apply now.



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