Retail Store Team Lead

2 days ago

Sydney, New South Wales, Australia beBeeLeader Full time $80,000 - $105,000
Job Description:

We are seeking an experienced leader to join our team in a Store Lead role. As a Store Lead, you will be responsible for providing exceptional customer service and ensuring that every guest has an outstanding experience when shopping with us.

About the Role:
As a Store Lead, you will play a key part in driving sales growth and achieving business objectives. You will be responsible for leading a team of Sales Associates and Product Guides, and will be accountable for their performance and development.

  • Support the in-store experience during your shift, with an acute awareness of what's happening on the sales floor at any given moment
  • Championing floor leadership and exceptional guest experience by leading from the floor
  • Actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
  • Coach and develop Product Guides to unlock their potential and support the store in reaching targets
  • Support inventory management to maximize sell-through; including receiving, processing, restocking and destocking, and visual merchandising
  • Leverage all tools to manage the store business operations in overseeing sales targets, labor and budget management
  • Network with potential partners to support events and to help maximize brand engagement in the community
  • Manage the opening and closing procedures for the store
  • Answering store phones and responding to voicemails and store emails
  • Utilize the POS system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Requirements:
The ideal candidate will have one or more years of leadership experience, and 1 - 2 years of retail experience. They will be a natural leader who is passionate about customer service and delivering an exceptional experience for guests.

  • Leadership skills and experience
  • Customer service skills and a passion for delivering exceptional experiences
  • Ability to coach and develop team members
  • Strong communication and interpersonal skills
  • Flexibility and adaptability in a fast-paced environment
  • Ability to prioritize tasks and manage multiple projects simultaneously

Benefits:
  • Kick start with Arc'Teryx uniform provided
  • A generous team discount, not only with Arc'Teryx, but other affiliated brands with Amer Sports
  • Competitive salary and a great bonus scheme
  • Parental Leave Top Up Program to support all future parents
  • Access to an Employee Assistant Program to support your health & wellbeing
  • Continuous on the job training, development opportunities to support your career growth
  • Be part of a global business with great career pathways and opportunities across multiple brands

What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • Competitive compensation and benefits package
  • Recognition and reward for outstanding performance

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