Hotel Customer Service Specialist
4 weeks ago
We are seeking a highly motivated and customer-focused Hotel Customer Service Specialist to join our team at Novotel and Ibis Melbourne Central.
Company OverviewLocated in the heart of Melbourne's CBD, our dual-branded hotel offers 473 accommodation rooms and suites. We pride ourselves on providing exceptional service to our guests and creating a welcoming atmosphere for all.
SalaryThe estimated salary for this role is between $60,000 - $80,000 per annum, depending on experience.
Job ResponsibilitiesThe successful candidate will be responsible for:
- Providing efficient registration and departure services for guests;
- Maintaining accurate guest accounts and providing helpful information;
- Attending to incoming calls via the switchboard in a professional manner;
- Maintaining strict security procedures to ensure guest confidentiality and safety;
To be successful in this role, you will need:
- A valid Responsible Service of Alcohol (RSA) Certificate in Victoria;
- Excellent communication and interpersonal skills;
- Ability to work rotating 7-day roster;
- Customer-focused mindset and strong attention to detail;
We offer a range of benefits, including:
- Employee benefit card offering discounted rates in Accor worldwide from day one;
- Learning programs through our Academies;
- Opportunity to develop your talent and grow within your property and across the world;
- Ability to make a difference through our Corporate Social Responsibility activities;
We are an inclusive company and strive to attract, recruit, and promote diverse talent. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply.
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