Airport Operations Specialist
1 week ago
At dnata, we are looking for an experienced Airport Operations Specialist to join our team.
This is a challenging role that requires a high level of customer service skills and the ability to work in a fast-paced environment. As an Airport Operations Specialist, you will be responsible for ensuring that all passenger service functions are completed in a timely and efficient manner, while also ensuring the safety of passengers and employees.
Responsibilities:
- Deliver a high standard of customer service to all client airlines and ensure that all customer service requirements are met in a timely and efficient manner.
- Carry out passenger check-in duties and other duties commensurate with the passenger service.
- Assist passengers with special needs, including those in wheelchairs.
- Promote and maintain a positive company image.
- Follow direction during shift to achieve required timely aircraft scheduled departures.
- Comply with dnata Standard Operating Procedures and Policies.
Requirements:
- Minimum of 2 years' experience in a customer service oriented role.
- Experience in dealing with difficult situations and high volume customer service.
- Ability to handle baggage up to 32kg.
- Ability to assist special needs passengers.
- High level computer skills.
- Motivated and capable of committing to rostered shifts.
Desirable:
- Fluent in Mandarin, Cantonese or Spanish.
As a condition of employment, you will be required to undergo a satisfactory security clearance, pre-employment medical and drug & alcohol test, and full vaccination.
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