Service Integrity Specialist

2 weeks ago

North Sydney Council, Australia beBeeOperator Full time $90,000 - $120,000

Senior NOC Operator

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BAI Communications Australia seeks a highly skilled professional to monitor the integrity of all services, respond to alarms and communicate with key stakeholders.

Key Responsibilities:
  • Monitor and triage incoming alarms from multiple Network Management Systems and Broadcast Multiview Systems
  • Record impacts on managed services, applying strong written skills to capture incident details and actions clearly, concisely and accurately
  • Take a forensic approach to event and incident management, applying knowledge of broadcast systems and theory as well as operational processes and practices to identify potential root causes
  • Provide overflow operator support for customer and reception queries, NOTAM lodgement, change requests, site access requests, electronic key programming, capital city service transfers and customer head-end switches
  • Apply in-depth knowledge of contractual requirements as well as strong written and verbal skills to communicate and escalate OLA/SLA breaches, event details and actions to internal and external stakeholders
  • Support First-In Maintenance functions for the Gore Hill transmission site, applying intermediate technical broadcast knowledge in the resolution of service outages
  • Apply advanced knowledge of engineering schematics and equipment logs to aid identification of root cause analyses
  • Manage escalated and complex incidents to resolution and take ownership of end-to-end communication to internal and external stakeholders
About You:
  • Experience working with broadcast hardware and software
  • Knowledge of broadcast fundamentals and electronic theory
  • Experience working with large volumes of data in a high-pressure environment
  • Experience in a customer service-focused, operational and/or technical environment
  • Ability to interpret analyse and action alarms from network management systems
  • Ability to raise clear and concise records in service management systems
  • Ability to prepare clear and concise reports using MS Office 365 suite
  • Knowledge of online technical resources and ability to read engineering schematics
  • Tertiary qualification in Network/Electronic/Electrical Engineering or appropriate experience will be highly regarded
  • ITIL certification is preferred but not mandatory

This is an exciting opportunity to work with cutting-edge technology. If you are a motivated and experienced professional looking for a new challenge, please apply today

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