Freight Forwarding Coordinator
4 weeks ago
About Toll Group
Toll Group is a leading provider of logistics and transportation services, with a presence in 27 markets and a network spanning 150 countries. Our 16,000 team members are dedicated to delivering exceptional customer experiences and driving business growth.
We're passionate about progress and committed to adapting to change. Our customers trust us to move their goods safely and efficiently, and we take pride in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving.
The Opportunity
We're seeking an experienced Client Services Coordinator to join our Global Forwarding team in Kilburn SA. As the daily interface between Toll Global Forwarding and our customers, you'll ensure seamless and professional freight forwarding services. You'll work closely with the Regional Sales Manager to assist with quotes, major tenders, and customer visits.
This role offers growth and development opportunities for someone who is motivated and able to add value and boost performance. You'll be responsible for handling major customer accounts, liaising with clients and internal departments, and processing shipments to meet Toll, legislative, and client requirements.
Key Responsibilities:
- Handle major customer accounts and provide exceptional customer service
- Liaise with clients and internal departments to meet expectations and update job information
- Process shipments accurately and efficiently to meet Toll, legislative, and client requirements
- Monitor and reconcile shipping line issues, including transhipment, detention, and demurrage liabilities
- Coordinate and assist in creating client implementation plans, including SOPs and CRM management
- Promote excellence through efficiency, safety, and compliance
What We Offer:
- A market-competitive salary and opportunities for professional growth and development
- A positive and collaborative work environment with a focus on teamwork and customer satisfaction
- Local discounts on services and other special benefits for employees
About You:
- Experience in freight forwarding with operations and/or customer service experience
- Knowledge of freight forwarding requirements, markets, and regulations
- Excellent communication and interpersonal skills
- Methodical, organized, and detail-oriented approach with a focus on meeting time requirements
- Results-oriented and resilient, with a focus on achieving desired outcomes
What Moves You?
At Toll, you'll have the opportunity to work with a diverse and inclusive team, supported by approachable leaders who empower you to make decisions with impact. We're committed to learning and growth, with industry-leading training and opportunities to take on new challenges and responsibilities.
Don't be discouraged if you don't meet every qualification – we value a diverse and inclusive workplace and encourage you to apply if you have similar skills and a willingness to learn.
At Toll, everyone is welcome, including those of all ages, ethnicities, genders, and abilities. To find out more about us, visit www.careers.tollgroup.com.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks, including a criminal history check and medical.
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