Professional Case Management Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCompliance Full time $98,335 - $130,250
Complaint Coordinator Role

This position plays a pivotal role in supporting the Professional Standards and Behaviours Department. The primary responsibility of the Complaint Coordinator will be to oversee the progress of complaints throughout the complaint lifecycle.

The successful candidate will be responsible for developing case management plans, referring investigations when necessary, and serving as a single point of contact for all parties involved in a complaint.

Additionally, this role contributes to recommendations on emerging conduct issues and trends, devises strategies to prevent and minimize professional conduct matters, and provides professional advice and recommendations via documented case plans that focus on people-centred resolutions.

About the Job
  • Coordinate the progression of complaints through the complaint lifecycle.
  • Act as a sole point of contact for all parties involved in a complaint.
  • Contribute to recommendations on emerging conduct issues and trends.
  • Develop strategies to prevent and minimize professional conduct matters.
  • Provide expert advice and recommendations through documented case plans.
About You
  • Possess a degree or relevant industry certification with proven subsequent experience, or an equivalent combination of training and sound experience in Industrial Relations or Human Resources.
  • Demonstrate a commitment to a high-performing, psychologically safe, and collaborative team environment.
  • Be an experienced case manager with demonstrable knowledge of evidence-based professional standards case management practices.
  • Have extensive working knowledge and application of general and specialist HR practices, regulations, and legislation relating to case management, case plans, risk assessments, and interventions.
  • Possess a broad understanding of the current regulatory framework pertaining to management of alleged misconduct, unlawful, and/or harmful workplace behaviour.
  • Have expertise in providing advice and information on workplace conduct matters across a large and diverse organisation.

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