Automotive Service Professional

3 days ago

Warwick Farm, New South Wales, Australia Peter Warren Automotive Holdings Full time

Peter Warren Automotive Holdings is a leading automotive dealer group with a strong presence in Australia. With over 60 years of experience, we have expanded across multiple locations and continue to grow our team.

About the Role:

We are seeking an experienced Service Advisor to join our Kia team at Warwick Farm on a full-time basis. The successful candidate will thrive on challenges, excel in a team environment, and demonstrate exceptional customer service skills that elevate our service standards.

Responsibilities:

  • Serve as the primary point of contact for customers, assessing their needs and providing tailored solutions.
  • Liaise closely with the workshop and parts departments to ensure seamless communication and efficient workflow.
  • Provide accurate quotes for repair jobs and deliver exceptional service to our valued customers.
  • Meet and exceed manufacturers' CSI targets through consistent effort and dedication.

Requirements for the role:

  • A minimum of 1 year's experience in retail automotive service is highly desirable.
  • Exceptional customer service skills with excellent verbal and written communication skills.
  • Strong automotive technical knowledge, preferably with certifications or training.
  • Familiarity with ERA-Power DMS software is an advantage.
  • Punctuality, reliability, and organization are essential traits for this role.
  • A professional attitude, team player mentality, and attention to detail are must-haves.
  • A current driver's license and right to work in Australia with residency entitlements are required.

What We Offer:

  • An Employee Assistance Program (EAP) for support and well-being.
  • A Training Pathway and Growth opportunities for career development.
  • The chance to join a dynamic and expanding group in the auto industry.
  • A Supportive environment with ongoing feedback and guidance.
  • Discounted Bupa Private Health Insurance for added peace of mind.
  • Exclusive discounts with our Samsung Partnership Program.
  • Discounted Gym memberships for a healthier lifestyle.

Estimated Salary: AU$65,000 - AU$80,000 per annum, depending on experience and qualifications.

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