Customer Service Professional
2 weeks ago
We are seeking a highly skilled Customer Service Professional to join our team at Peter Warren Automotive as a Service Advisor. As a key member of our sales and service department, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction with our customers.
About UsPeter Warren Automotive is part of Frizelle Sunshine Automotive, one of Australia's largest multi-franchise automotive dealer groups. With over 2000 employees across QLD, NSW, and VIC, we are focused on growing and developing a career path for all our people.
Salary and BenefitsThe successful candidate will receive an attractive remuneration package with monthly commissions/bonuses, option of a drive car (FBT applicable), great employee benefits including discounts with our partners Bupa and Samsung, plus free Titans home game tickets.
Key Responsibilities- Delivering exceptional customer service to our clients in person, starting with a strong and welcoming greeting. Consistently creating positive first impressions and fulfilling promises is essential for our service advisor role every day.
- Building and maintaining positive customer and employee relationships.
- Maintaining regular contact with our customers to provide updates.
- Communicating with internal department teams to ensure all vehicles are completed and ready on time for our customers as promised.
- Handling customer concerns and complaints with prompt solution-based outcomes.
- Offering accurate estimates for customers requiring additional work or repairs.
- Being a champion of objections - There is always a positive outcome.
- Ongoing training and development. If you have the desire to grow, we will get you there.
- Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer-facing roles highly desired.
- Excellent customer service with well-developed verbal and written communication skills.
- A proactive person who presents professionally - Appearance is everything.
- Experience in a department where KPIs are used.
- Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential.
- Ability to sell additional work as required - Overcome objections.
- A person who enjoys creating memorable customer experiences.
- Someone who can work autonomously but thrives when part of a team. Culture is important to us.
- Eagerness to learn and grow, while being humble when mistakes are made.
-
Customer Service Liaison
7 days ago
Warwick Farm, New South Wales, Australia Direct Freight Express Full timeWe are seeking a professional and courteous Customer Service Liaison to join our team at Direct Freight Express. As a key member of our operations team, you will play a crucial role in ensuring that all customer inquiries are handled efficiently and effectively.Key ResponsibilitiesRespond to customer inquiries via phone, email, or in-person, providing timely...
-
Automotive Customer Service Professional
5 days ago
Warwick Farm, New South Wales, Australia Peter Warren Automotive Full timeCompany OverviewPeter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across various locations, providing exceptional vehicle ownership experiences to our customers.
-
Customer Service Ambassador
6 days ago
Warwick Farm, New South Wales, Australia Direct Freight Express Full timeCompany Overview">Direct Freight Express is a reputable logistics company that prides itself on providing exceptional customer service. Our team is dedicated to ensuring that all customer inquiries are handled promptly and professionally.">Salary">The estimated salary for this position is between $45,000 and $60,000 per annum, depending on experience and...
-
Customer Service Ambassador
17 hours ago
Warwick Farm, New South Wales, Australia Direct Freight Express Full timeDirect Freight Express is seeking an experienced CUSTOMER SERVICE AMBASSADOR to join our team. This role plays a vital part in ensuring that all customer inquiries are dealt with efficiently, professionally and with a positive tone.About Direct Freight ExpressWe pride ourselves on being one of the most trusted logistics companies in the region, providing...
-
Customer Service Ambassador
1 week ago
Warwick Farm, New South Wales, Australia Direct Freight Express Full timeAt Direct Freight Express, we are seeking an exceptional individual to join our team as a Customer Service Ambassador. This pivotal role requires you to provide unparalleled support to our valued clients, ensuring that all inquiries are addressed promptly, professionally, and with a smile.About UsDirect Freight Express is a leading logistics company...
-
Customer Service Ambassador
4 weeks ago
Warwick Farm, New South Wales, Australia Direct Freight Express Full timeAt Direct Freight Express, we are committed to delivering exceptional customer service. As a Customer Service Representative, you will play a vital role in ensuring that all customer inquiries are handled promptly, professionally, and with a smile.Key Responsibilities:Respond to customer calls, emails, and chats in a timely and courteous manner.Resolve...
-
Automotive Service Professional
1 month ago
Warwick Farm, New South Wales, Australia James Frizelle`s Automotive Group Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Automotive Service Professional to join our Service team at James Frizelle`s Automotive Group in Warwick Farm.As a Customer Service and Technical Advisor, you will be responsible for providing exceptional service to our customers, assessing their needs, and ensuring that their vehicles are...
-
Customer Service Representative
3 weeks ago
Warwick Farm, New South Wales, Australia Peter Warren Automotive Full timeJob Summary:As a Service Advisor for Peter Warren Automotive, you will play a pivotal role in delivering exceptional customer service and ensuring our guests receive unparalleled resolution to their vehicle needs.Key Responsibilities:Deliver exceptional customer service to clients in person, starting with a strong and welcoming greeting.Build and maintain...
-
Automotive Service Professional
6 days ago
Warwick Farm, New South Wales, Australia Peter Warren Automotive Full timeWe are currently recruiting for a skilled Automotive Service Professional to join the team at Frizelle Sunshine Automotive, part of Peter Warren Automotive Holdings. As a leading multi-franchise automotive dealer group in Australia, we offer a supportive environment where everyone is passionate about their work and values a positive atmosphere.The successful...
-
Customer Service Liaison
2 weeks ago
Warwick Farm, New South Wales, Australia Direct Freight Express Full timeCompany OverviewDirect Freight Express is a leading logistics company dedicated to providing exceptional customer service and timely delivery solutions.SalaryWe offer a competitive salary of $45,000 - $55,000 per annum, depending on experience.Job DescriptionAs a Customer Service Liaison, you will be responsible for ensuring that all customer inquiries are...
-
Customer Service Coordinator
4 weeks ago
Warwick Farm, New South Wales, Australia James Frizelle`s Automotive Group Full timeCustomer Service Representative Job SummaryAt James Frizelle`s Automotive Group, we are seeking a highly motivated and experienced customer service representative to join our team. In this role, you will be responsible for providing exceptional customer service, handling incoming calls, and greeting clients in a professional and friendly manner.Key...
-
Customer Service Ambassador
4 weeks ago
Warwick Farm, New South Wales, Australia Direct Freight Express Full timeKey Responsibilities:As a Customer Service Representative at Direct Freight Express, your primary focus will be to ensure that all customer inquiries are handled efficiently, professionally, and with a high level of customer satisfaction.Key Skills:Excellent communication and interpersonal skillsAbility to work in a fast-paced environmentStrong...
-
Service Receptionist
3 weeks ago
Warwick Farm, New South Wales, Australia Peter Warren Automotive Holdings Full timeAbout UsPeter Warren Automotive Holdings is a leading automotive dealer group with a presence across Australia. With a rich history dating back to 1958, we have grown to become one of the largest multi-franchise dealer groups in the country.Our TeamWe are a dynamic and diverse team of professionals who share a passion for delivering exceptional customer...
-
Service Professional
3 weeks ago
Warwick Farm, New South Wales, Australia James Frizelle`s Automotive Group Full timeAbout the RoleWe are seeking an experienced and motivated Service Driver to join our Toyota Service Team in Warwick Farm. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient customer experience.The successful candidate will have a valid Australian driver's license, a warm and...
-
Customer Service Ambassador
4 days ago
Warwick Farm, New South Wales, Australia Direct Freight Express Full timeDirect Freight Express Overview">We are committed to delivering exceptional customer experiences, and we're looking for a skilled Customer Service Ambassador to join our team!">About the Role">This is an exciting opportunity to work with a dynamic team in a fast-paced environment. As a Customer Service Ambassador, you will be responsible for ensuring that...
-
Customer Service Ambassador
1 month ago
Warwick Farm, New South Wales, Australia Direct Freight Express Full timeKey Responsibilities:As a Customer Service Representative at Direct Freight Express, you will be responsible for ensuring that all customer inquiries are handled in a timely, professional, and courteous manner.Key Skills:Excellent communication and interpersonal skillsAbility to work in a fast-paced environmentStrong problem-solving and analytical...
-
Service Advisor Professional
3 weeks ago
Warwick Farm, New South Wales, Australia Peter Warren Automotive Full timeAbout the Role:We are seeking a highly skilled Service Advisor to join our team at Tweed RAM/JEEP. As a key member of our service team, you will play a pivotal role in delivering exceptional customer service and ensuring our guests receive unparalleled support and resolution to their vehicle needs.Key Responsibilities:Delivering exceptional customer service...
-
Automotive Service Professional
4 weeks ago
Warwick Farm, New South Wales, Australia Peter Warren Automotive Holdings Full timeAbout Peter Warren Automotive HoldingsPeter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups, with a rich history dating back to 1958. Our company has expanded across South West Sydney, North Shore, Regional NSW, Northern NSW, Melbourne, and South East Queensland, offering a wide range of vehicle brands to...
-
Customer Service Representative
1 month ago
Warwick Farm, New South Wales, Australia James Frizelle`s Automotive Group Full timeService Receptionist - Join James Frizelle`s Automotive Group and be part of a dynamic team that is passionate about delivering exceptional customer service. As a Service Receptionist, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Answering and...
-
Customer Service Ambassador
3 weeks ago
Warwick Farm, New South Wales, Australia Direct Freight Express Full timeJob SummaryAt Direct Freight Express, we're seeking a highly skilled Client Care Specialist to be the primary point of contact for our clients. Your main responsibility will be to provide exceptional customer service, ensuring that all inquiries are dealt with in a rapid, diplomatic, and pleasant manner.Key ResponsibilitiesRespond promptly and effectively to...