Customer Service Professional

2 weeks ago


Warwick Farm, New South Wales, Australia Peter Warren Automotive Full time
Job Summary

We are seeking a highly skilled Customer Service Professional to join our team at Peter Warren Automotive as a Service Advisor. As a key member of our sales and service department, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction with our customers.

About Us

Peter Warren Automotive is part of Frizelle Sunshine Automotive, one of Australia's largest multi-franchise automotive dealer groups. With over 2000 employees across QLD, NSW, and VIC, we are focused on growing and developing a career path for all our people.

Salary and Benefits

The successful candidate will receive an attractive remuneration package with monthly commissions/bonuses, option of a drive car (FBT applicable), great employee benefits including discounts with our partners Bupa and Samsung, plus free Titans home game tickets.

Key Responsibilities
  • Delivering exceptional customer service to our clients in person, starting with a strong and welcoming greeting. Consistently creating positive first impressions and fulfilling promises is essential for our service advisor role every day.
  • Building and maintaining positive customer and employee relationships.
  • Maintaining regular contact with our customers to provide updates.
  • Communicating with internal department teams to ensure all vehicles are completed and ready on time for our customers as promised.
  • Handling customer concerns and complaints with prompt solution-based outcomes.
  • Offering accurate estimates for customers requiring additional work or repairs.
  • Being a champion of objections - There is always a positive outcome.
  • Ongoing training and development. If you have the desire to grow, we will get you there.
What We Are Looking For
  • Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer-facing roles highly desired.
  • Excellent customer service with well-developed verbal and written communication skills.
  • A proactive person who presents professionally - Appearance is everything.
  • Experience in a department where KPIs are used.
  • Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential.
  • Ability to sell additional work as required - Overcome objections.
  • A person who enjoys creating memorable customer experiences.
  • Someone who can work autonomously but thrives when part of a team. Culture is important to us.
  • Eagerness to learn and grow, while being humble when mistakes are made.
Estimated Salary: $60,000 - $80,000 per annumLocation:Tweed RAM/JEEP

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