
Residential Operations Specialist
17 hours ago
Key Responsibilities:
- Deliver exceptional customer experiences and optimize guest satisfaction.
- Respond promptly to guest inquiries, complaints, and requests in a professional manner.
- Oversee daily operations, encompassing reservation management, housekeeping, and maintenance coordination.
Operational Excellence:
- Effectively manage reservations, check-ins, and check-outs to ensure seamless guest experiences.
- Maintain high standards of cleanliness, safety, and hygiene across the premises.
- Lead the cleaning staff to guarantee the grounds, rooms, and facilities are well-maintained.
Financial and Marketing Strategy:
- Monitor expenses and implement cost-saving measures to enhance efficiency.
- Develop pricing strategies to maximize occupancy and revenue.
- Design and execute marketing plans to attract new guests and drive business growth.
Requirements:
- Fluent English language skills; additional languages are beneficial.
- Legal right to work in Australia.
- Experience with property management software or similar systems.
- Travel and hospitality background.
- Flexibility and adaptability in a fast-paced environment.
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