Delivering Exceptional Customer Service

7 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $80,000
Job Overview

We are seeking a dedicated and passionate Customer Experience Representative to join our team. The successful candidate will be the first point of contact for our customers, responding to inquiries, resolving issues, and ensuring a smooth, positive experience at every interaction.

This is an exciting opportunity to work in the automotive industry and make a real impact on customer satisfaction. If you have excellent communication skills, a 'customer-first' attitude, and a strong sense of responsibility, we want to hear from you.

Key Responsibilities
  • Handle customer inquiries, complaints, feedback & suggestions, and commendations received via phone, online chat-box, website message box, emails, social media, owner's APP, etc. with professionalism and efficiency.
  • Create tickets and handle tickets assigned and ensure closed-loop processing until the case is closed. Carry out cross-function collaboration towards a solution. Provide responses on the platform, handle mediation, and ensure a closed-loop process in compliance with established procedures.
  • Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and customer satisfaction.
  • Pay attention to customer needs and escalate their concerns to relevant departments for follow-up. Ensure accurate documentation and tracking on all customer interactions.
  • Safeguard customer information by maintaining confidentiality and ensure adherence to regulatory security standards.
Required Skills and Qualifications
  • More than 1 year experience in a similar role in the call center environment and/or in a customer-facing role within automotive, luxury retail, hospitality industries.
  • Strong learning ability, and communication skills.
  • Strong sense of responsibility, excellent adaptability, able to work independently handling emergencies as well as a team player.
  • Good time management and multi-tasking skills.
  • Possess strong professional ethics and strong organizational discipline.
  • Previously holding a job in dealerships or in the automotive industry (e.g. receptionist, sales, call center agent) would be preferred.
  • Full working rights with no visa restrictions.
  • Intermediate computer skills in using MS Word, Excel, PowerPoint, Teams, SharePoint, and Outlook.
  • Ability to build rapport over the phone and via online channels.
About Us

We are a high-tech company devoted to technological innovations for a better life. We are committed to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, we have created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, we are inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

What We Offer

This is an exciting opportunity to work with us and contribute to our mission. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive remuneration package.

We believe that our people are our greatest asset, and we are committed to attracting and retaining the best talent in the industry. If you are a motivated and enthusiastic individual who shares our values and passion for delivering exceptional customer service, we encourage you to apply for this role.

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