Guest Experience Ambassador

2 weeks ago

Sydney, New South Wales, Australia beBeeLuxury Full time $100,000 - $120,000

About Us

We're a collective of individuals who strive for excellence and treat each other with respect. Our team members around the world deliver exceptional guest experiences through a commitment to luxury and genuine heart.

The Experience

Our goal is to create lasting impressions that connect people to the world around them, whether you work or stay with us.

The Role

This position plays a crucial part in ensuring seamless arrival and departure experiences for our guests. It orchestrates daily operations, delivers exceptional service, and upholds our standards.

Key Responsibilities

  • Coordinate daily bell desk operations for timely and efficient service.
  • Act as liaison between Front Office, Concierge, Valet, and Housekeeping for smooth guest movement.
  • Respond promptly to guest requests, including luggage assistance and transportation arrangements.
  • Oversee storage and retrieval of guest luggage, parcels, and lost & found items.
  • Maintain accurate records of guest interactions and departmental activities.
  • Ensure team members are briefed on VIP arrivals, group movements, and special guest preferences.
  • Support onboarding and ongoing training of bell desk and door staff.
  • Handle guest concerns professionally and escalate issues when necessary.
  • Uphold safety, cleanliness, and presentation standards in lobby and entry areas.

Requirements

  • Prior experience in Front Office or Guest Services, preferably in a high-end hotel environment.
  • Strong communication and organizational skills.
  • Ability to multitask in a fast-paced, guest-facing environment.
  • Familiarity with property management systems a plus.
  • Flexibility with availability, including weekends, holidays, and overnight shifts if required.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive compensation package.
  • A recognition program that rewards outstanding performance.

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