Business Systems Coordinator
11 hours ago
We are seeking a highly skilled Business Systems Coordinator to join our team at WorkSafe Victoria. As a key member of our cross-functional team, you will play a critical role in managing and improving our technical inbound and outbound communications and online invoicing solutions.
Key Responsibilities- Lead the ongoing service delivery, incident management, and rectification of internal and agent escalated issues.
- Identify and deliver continuous improvement initiatives to enhance the usability of our business systems, communications, and applications.
- Develop business requirements and lead the implementation process, engaging with stakeholders across WorkSafe business units and agent networks.
- Conduct complex data analysis to create technical reports outlining vendor performance against contractual key performance indicators.
- Provide specialist subject matter expertise to RTWV, agents, WorkSafe technical specialists, and delivery partners.
- Undertake Service Level Agreement audits and assessments, supporting the governance process and meeting frameworks.
You will possess excellent communication, interpersonal, and relationship-building skills, with the ability to engage with stakeholders effectively. As a customer-centric individual, you will be passionate about delivering exceptional service and be a self-motivated team player.
You will also have:
- Solid systems experience and a good understanding of legislation in an operational context.
- Ability to set priorities and solve problems, communicating relevant updates and challenges to upper management.
- Change management experience in an operational environment will be advantageous.
- Understanding and knowledge of Victorian Government procurement processes and how government agencies operate will be advantageous.
- Knowledge of the Accident Compensation (WorkCover Insurance) Act and Premiums Orders, as well as WorkSafe's premium systems, will be viewed favorably.
- Experience with the Microsoft suite of programs, including Outlook, Excel, Word, and OneNote, is required.
- Tertiary qualifications in business, technology, or health, or relevant vocational experience.
At WorkSafe Victoria, we strive to create a diverse and inclusive workplace that reflects the community we serve. We believe that a diverse workforce is essential to delivering the best outcomes for the Victorian community.
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