Retail Store Operations Manager

4 weeks ago

Nelson Bay, New South Wales, Australia St Vincent de Paul Full time

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values are to shape a more just and compassionate society.

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services.

Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values-driven team environment and culture.

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.

Your Role

You will manage the retail operations of Vinnies in Nelson Bay as a permanent, full-time Store Manager. Lead a diverse and committed retail team. Train, coach, and motivate members to ensure continuous high-level performance.

Your Responsibilities

  • Leading, growing, and developing a team of paid employees and volunteers
  • Ensuring extraordinary customer service is provided to every customer, every time
  • Embedding exceptional operational and visual merchandise standards
  • Meeting and exceeding sales and KPI performance of the store
  • Championing the voice of the donor by upholding the highest standards in product sorting, pricing, and placement
  • Building and supporting the volunteer workforce and engaging with the local community
  • Role-modeling a 'safety first' culture in store
  • Using the company's mission and values to support decision-making, acting as a brand advocate inside and outside of the store

You Will Need

  • Experience in managing retail stores, preferably fashion, and/or high-volume retail
  • Strong leadership potential; with good fashion sense
  • Strong focus on customer experience
  • Proven people management skills or experience in managing people, training, and coaching
  • Proven ability to track store sales performance and drive the team towards meeting sales targets

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