Business Payment Specialist Sydney
3 weeks ago
Your Role
We're seeking a highly skilled Business Payment Specialist to join our team in Sydney. As a Business Payment Specialist, you will play a critical role in supporting the Transaction Banking needs of our Business Banking customers.
Your Impact
This role will involve connecting with customers by phone and email, quickly establishing trust and building value. You will also be responsible for prioritizing your pipeline daily for maximum efficiency, understanding complex requirements, and creating custom solutions.
Key Responsibilities
- Establish strong relationships with customers through effective communication and problem-solving.
- Develop and maintain current knowledge of the CommBank product ecosystem and its applications.
- Create commercially sound business cases for customers across various use-cases and industries.
- Stay up-to-date with the latest business, industry, and product trends.
- Apply sales and service skills to deliver exceptional customer experiences.
What We're Looking For
- Essential: Previous customer service experience and exceptional customer service skills.
- Desirable: Finance experience or an interest in banking.
- Desirable: Previous sales or technical helpdesk experience.
- Essential: The ability to build and maintain customer relationships.
- Essential: The ability to master different technologies and multitask.
- Essential: A resilient nature and strong risk mindset.
Working with Us
Our team is committed to delivering exceptional customer experiences. As a Business Payment Specialist, you will work in a fast-paced environment, supporting the financial wellbeing of our business customers. We offer opportunities for development and growth, and we're committed to helping you succeed in your career.
Our Values
We value our customers, our people, and our communities. We're committed to making a positive impact and delivering exceptional results. If you share our values and are passionate about delivering outstanding customer experiences, we'd love to hear from you.
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