Application Technical Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $60,000 - $65,000

We are seeking a seasoned technical professional to fill an Application Support Engineer position.

This is an opportunity to work in a dynamic environment and contribute to the success of our team.

Job Description

The ideal candidate will have experience in application technical support or software development, with a proven track record of analysing and troubleshooting complex technical issues.

They will be responsible for providing top-notch customer service and technical expertise to our platform users and administrators.

  • Troubleshoot and resolve complex inbound and outbound integration issues.
  • Perform root cause analysis and create use cases to progress investigations.
  • Manage escalations and drive resolution through bridge/conference calls, keeping stakeholders informed.
  • Maintain case hygiene, documentation, and customer-related records.
  • Communicate with customers via case, phone, and digital channels.
  • Create and maintain knowledge base articles to improve operational efficiency.
  • Suggest and implement process improvements and contribute to internal projects.
Requirements
  • Candidates must hold permanent, unrestricted working rights in Australia.
  • Minimum 2+ years in application technical support or software development.
  • Experience with at least two of the following: LDAP/Active Directory, SSO, authentication/user management systems (e.g. Azure AD, Okta, SAML), email infrastructure (Exchange, Office 365, Postfix), web services (SOAP, REST), data extraction technologies (JDBC, ODBC, ETL integrations).
  • Demonstrated ability to analyse and troubleshoot complex technical issues.
  • Strong written and verbal communication skills, able to clearly explain solutions.
Preferred Skills
  • ServiceNow administration or development experience.
  • Knowledge of OAuth and OIDC.
  • Understanding of ITIL framework.
  • Experience diagnosing performance issues (e.g. using Splunk, Wireshark).
  • Skills in Java and/or PowerShell for troubleshooting.
  • Familiarity with relational databases (MySQL, Oracle).
  • Experience with Linux/Unix or Microsoft Server environments.

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