Customer Care Centre Coordinator

4 weeks ago


Brisbane, Queensland, Australia Invocare Full time
About the Role

We are seeking a highly skilled and compassionate Customer Care Centre Coordinator to join our team at InvoCare. As a key member of our customer care team, you will be responsible for providing exceptional support to families during a difficult time.

Key Responsibilities
  • Provide first-class customer service to families, ensuring their needs are met and exceeded.
  • Organize transportation of loved ones into our care, ensuring a smooth and respectful process.
  • Deliver a strong customer experience, addressing any concerns or issues promptly and professionally.
  • Assist with enquiry follow-up and assorted calls relating to our funeral home brands and cemetery and crematoria memorial parks.
What We Offer
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to make a meaningful difference in the lives of families.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • High level of empathy and compassion.
  • Previous experience in a customer-facing role.

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