Customer Service Specialist
3 hours ago
Job Overview
Fundamental to the success of our business is our ability to provide responsive maintenance services for government housing properties. This role plays a pivotal part in ensuring that residents receive efficient and courteous assistance.
Responsibilities:
- Coordinating with contractors to arrange prompt maintenance for government housing properties
- Providing excellent customer service through effective communication and problem-solving skills
- Escalating complex issues to ensure timely resolution
- Operating software, databases, and tools to manage tasks efficiently
- Meeting and exceeding call centre performance metrics
- Maintaining accurate records of interactions
About You
To be successful in this role, you will possess a minimum of 6 months' experience in a call centre environment and demonstrate the following key competencies:
- Proven track record in resolving customer complaints and concerns
- Strong analytical and problem-solving abilities
- Exceptional interpersonal and communication skills
- Ability to work effectively in a team-oriented environment
- Proficiency in Microsoft Office applications, including Excel, Word, and Teams
Requirements
This role requires a strong commitment to delivering exceptional customer service and working collaboratively as part of a high-performing team.
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