Customer Service Specialist

3 hours ago


Cannon Hill, Queensland, Australia Empire Group Full time

Job Overview

Fundamental to the success of our business is our ability to provide responsive maintenance services for government housing properties. This role plays a pivotal part in ensuring that residents receive efficient and courteous assistance.

Responsibilities:

  • Coordinating with contractors to arrange prompt maintenance for government housing properties
  • Providing excellent customer service through effective communication and problem-solving skills
  • Escalating complex issues to ensure timely resolution
  • Operating software, databases, and tools to manage tasks efficiently
  • Meeting and exceeding call centre performance metrics
  • Maintaining accurate records of interactions

About You

To be successful in this role, you will possess a minimum of 6 months' experience in a call centre environment and demonstrate the following key competencies:

  • Proven track record in resolving customer complaints and concerns
  • Strong analytical and problem-solving abilities
  • Exceptional interpersonal and communication skills
  • Ability to work effectively in a team-oriented environment
  • Proficiency in Microsoft Office applications, including Excel, Word, and Teams

Requirements

This role requires a strong commitment to delivering exceptional customer service and working collaboratively as part of a high-performing team.



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