Order Services Coordinator

3 weeks ago

Sydney, New South Wales, Australia Colgate-Palmolive Company Full time

About the Role:


The Order Services Coordinator will play a key role in ensuring the successful and timely recording, processing, and fulfillment of customer orders. As a part of the Customer Service and Logistics (CS&L) team, this role will work closely with the broader team to provide support for the SAP S/4 Hana implementation, demand planning, and stock availability, as well as other CS&L activities as required.


This is a 12-month fixed-term position and will be based across both the Sydney office and Villawood plant.


Main Responsibilities:



  • Ensure that our third-party (3PL) order-to-invoice (O2I) team are fully conversant and appropriately trained to process orders and customer queries efficiently and professionally.
  • Analyze and approve appropriate action to resolve issues relative to customer returns and refusals.
  • Liaise with transport companies on deliveries and returns.
  • Liaise with our 3PL warehouse on inventory matters (Inbound / Outbound / Damages / Donations).
  • Liaise with customers and Colgate-Palmolive IT as the Business-to-Business (B2B) Coordinator.
  • Reconcile and code all freight invoices.
  • Support the SAP S/4 Hana implementation, including user acceptance testing.
  • Support the Demand Planning team with planning and stock availability activities.
  • Adhere to and uphold all company quality procedures and policies.
  • Identify and implement continuous improvement initiatives.
  • Perform any other tasks assigned from time to time to support the CS&L team.

Requirements:



  • Bachelor's Degree in business or a related field.
  • Minimum 2 years' experience in a similar Customer Service role.
  • Inventory, logistics, or transportation experience.

Preferred Requirements:



  • SAP experience.

Company Overview:


Colgate-Palmolive Company is a global consumer products company operating in over 200 countries, specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name.


Benefits:


Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws.


Diversity, Equity & Inclusion:


Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve — and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect, and have the support of leadership to impact the business in a meaningful way.


Equal Opportunity Employer:


Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.


Reasonable Accommodation:


Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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