**Drive Business Innovation as a Transformation Specialist**

4 days ago

Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $220,000
Excellence Transformation Specialist

A leader in the hearing healthcare industry, we strive to place hearing care on the healthcare agenda and improve the quality of life for individuals with hearing loss.

The Excellence Transformation Specialist will create exceptional client experiences by designing, implementing, and streamlining a seamless client journey. This role collaborates closely with cross-functional teams to leverage data insights and drive change initiatives delivering measurable improvements in client experience, satisfaction, loyalty, and retention.

  • Strategic Planning
  • Stakeholder Engagement
  • Client Journey and Future State Design
  • Change Management and Adoption

To be successful in this role, you can demonstrate:

  • 5-10 years of progressive experience in business transformation, change management, or management consulting
  • Proven track record of leading business transformation initiatives across functions with measurable ROI
  • Experience developing and executing change management to drive adoption of new processes
  • Strong understanding of change management frameworks
  • Strong command of data analytics tools and experience translating insights into action
  • Demonstrated experience with process mapping, analysis, and redesign (e.g., Six Sigma/Lean/Agile/Kaizen)
  • Ability to identify inefficiencies and implement measurable process improvements
  • Skilled in working with cross-functional teams, senior leadership, and external partners
  • Experience influencing and gaining buy-in from key stakeholders at all levels
  • Proven ability to deliver projects on time, within scope, and budget
Desired Skills and Qualifications
  • Strong analytical and problem-solving skills
  • Excellent communication, presentation, and interpersonal skills
  • Ability to lead through influence without direct authority
  • Expertise in strategic planning and process optimization
  • Proficiency in Microsoft Project, Power BI, Excel, or other relevant project and analytics tools
  • High emotional intelligence with the ability to work across all levels of an organization
  • Strong ability to work autonomously while collaborating effectively with others
  • Passion for continuous improvement, experimentation, and accountability
  • Ability to engage stakeholders and inspire them on the journey to a transformed client experience
Qualifications
  • University degree in business, finance, management, or a related field
  • Master's degree (MBA) is preferred
  • Process improvement certification is highly desired (Lean, Agile, Kaizen, Six Sigma)

About Our Organization

We are a global leader in the hearing care industry with over 3,500 clinics in 25 markets. Joining our team guarantees an inspiring and motivating working environment in a highly international setting.

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