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Drive Transformation Through Strategic Process Innovation
3 weeks ago
This is an exciting opportunity to leverage your skills and experience to drive process innovation, design automation solutions, and transform outcomes for public customers.
We are committed to putting the customer at the heart of everything we do by solving complex business challenges and driving process excellence.
- Conduct diagnostic analyses to identify opportunities for improvement and develop implementation roadmaps.
- Gather information, analyse data, scope opportunities, and facilitate cross-functional design workshops.
- Lead process innovation initiatives across the Department.
- Re-engineer processes and design automation solutions to transform outcomes for NSW public customers.
- You are passionate about problem-solving and thrive in a team of enthusiastic experts.
- You have demonstrated expertise in process improvement methodologies such as Lean and Agile.
- You have over 3 years of experience leading significant improvement projects or working in transformation roles within large organizations.
- You are proficient in process mapping using tools like Signavio and applying BPMN 2.0 standard.
- You have knowledge of change management, risk control best practices.
- You have excellent quantitative analytical skills, with sound judgment and decision-making abilities.
