Resort Operations Manager

5 days ago

Airlie Beach, Queensland, Australia Wyndham Destinations Full time

We are seeking a highly skilled Resort Operations Manager to join our team at Club Wyndham Airlie Beach. As a key member of our management team, you will be responsible for the daily operational success of the resort, interacting with Club Wyndham Owners, guests, apartment owners, all resort departments, vendors, the community, and the corporate office.

This is a hands-on position ideal for a hospitality professional with proven operational knowledge and experience, as well as the ability to effectively interact with and service guests. Industry experience or exposure to Vacation Ownership would be highly regarded but not essential.

As a Resort Operations Manager, you will be responsible for building strong relationships with key internal and external stakeholders, including Body Corporate. You will also be expected to drive and achieve top-line revenue and bottom-line results, while maintaining a focus on customer experience and satisfaction.

Some of the key responsibilities of this role include:

  • Leading and engaging a driven team to provide an optimal customer experience in a resort environment
  • Operational knowledge and experience in all hotel departments, with a strong focus on rooms divisions, revenue, and yield management
  • Ability to develop a budget and make sound decisions to ensure the hotel operates efficiently
  • Experience in the Sales and Marketing of accommodation
  • Strong Revenue Management skills
  • Effective leadership, organisational, and interpersonal communication skills
  • An open-door policy with the ability to train, coach, counsel, and develop employees

Club Wyndham Airlie Beach has a relaxed, tropical North Queensland feel and boasts warm sea breezes and ocean views. Known as the gateway to the Whitsunday Islands, Airlie Beach is a beautiful mainland base for guests to explore the majestic marine playground, idyllic islands, and lush rainforests the destination has to offer.

We are a value-driven organisation that promotes continual growth and development for our people. Some of our many benefits on offer include:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Subsidised private health cover
  • Birthday Leave

We are looking for a motivated and experienced hospitality professional to join our team. If you are passionate about creating exceptional experiences for both your guests and staff, we encourage you to apply for this exciting opportunity.

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