ICT Technical Lead

1 week ago

Brisbane, Queensland, Australia beBeeExpert Full time $58,385 - $83,327
Support Specialist

**Role Overview:**

The Queensland Government is seeking a skilled and dedicated Support Specialist to join its team. This exciting opportunity involves providing timely and effective support for the organization's desktop environment, business applications, and software.

**Key Responsibilities:**

  • Provide 1st Level support for desktop environment, business applications, Internet, intranet, software, and hardware
  • Contribute to process mapping, documentation, and improvement of workflows for ICT support tools and automation platforms
  • Support the testing and implementation of ICT support tools and automation solutions
  • Assist in coordinating monitoring and reporting of initiative progress, risks, and outcomes
  • Provide in-person advice and support to enhance user experience with unfamiliar technologies
  • Contribute to governance frameworks, standard operating procedures, and knowledge management assets

**Requirements:**

To be successful in this role, you will need:

  • Strong technical skills and knowledge of ITIL methodologies
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability in a dynamic work environment

**What We Offer:**

The Queensland Government offers a range of benefits, including:

  • A competitive salary and package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • The opportunity to make a real difference in the community

**How to Apply:**

If you are a motivated and experienced professional looking for a new challenge, please submit your application online.

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