Student Support Specialist

1 week ago

Adelaide, South Australia Kaplan Full time
Role

Kaplan International is seeking a Student Support Specialist to play a crucial role in ensuring the success and satisfaction of students throughout their academic journey.

Key Responsibilities:

  • Assist students with unit choices, career counselling, and ensuring a smooth study journey
  • Assist in enrolment processes in liaison with the Admissions and Enrolments Team
  • Direct students to appropriate support services or provide pastoral support as needed
  • Assist in timetabling as needed
  • Monitor the academic progress and attendance of students
  • Coordinate and run activities and events to enhance the student experience, including orientation and social activities
  • Ensure smooth integration of different student services tasks leading to better student experience and business outcomes
  • Monitor the College inboxes and other avenues of enquiry and respond to stakeholder queries
  • Assist students with course choices and subject selection at College and University as required
  • Collect and disseminate information to students, study skills, presentations, websites, and university deadlines
  • Liaise with the tertiary sector, relevant faculties, and administrative units of the University as required
  • Assist students with entry requirements and/or applications into alternative pathways other College or University programs to aid retention
  • Inform all Under 18 students on arrival of College policies and procedures in place for underage students
  • Liaise with accommodation providers to maintain welfare and compliance with Under 18 rules

Requirements:

  • Demonstrated understanding of the Australian Education system
  • An empathetic and caring personality
  • Ability to develop good relationships with stakeholders
  • Excellent verbal and written communication skills
  • Excellent organisational, planning, and interpersonal skills
  • Attention to detail
  • Adaptable to the changing work environment
  • Advanced skills in the use of computerised information systems
  • Ability to work flexible hours
  • Valid State Working with Children Check or willingness to obtain
  • Direct knowledge or experience of the international education sector (desirable)
  • Up-to-date working knowledge of key legislation, policies, and procedures relevant to international students (desirable)

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