Student Support Coordinator
1 day ago
We are seeking an experienced and customer-focused Student Support Officer to join our team at Acknowledge Education. As a key member of our operations team, you will play a vital role in supporting students on a daily basis.
Your primary responsibilities will include handling student enquiries, ensuring correct enrollments into units, publishing academic results, and providing exceptional service and support for all students.
To be successful in this role, you will possess outstanding customer service skills, excellent administration skills, and the ability to work well under pressure. A valid Working with Children Check is also required for this position.
As a valued member of our team, you will have opportunities to grow within the organization, receive a $1,500 professional development allowance, and be part of a fast-growing education provider. Our team is incredibly committed and supportive, and we offer flexibility to work from home during non-teaching hours.
Key Responsibilities:
- Handling student enquiries and providing timely responses
- Ensuring accurate and efficient enrollment of students into units
- Publishing academic results and maintaining accurate records
- Supporting Welcome Day, Orientation Day, and Graduation Services
- Maintaining data on student platforms and identifying areas for improvement
About You:
- You possess excellent communication skills and can effectively interact with students, staff, and external partners
- You have experience in providing administrative support and can manage multiple tasks efficiently
- You are a team player who can work collaboratively to achieve common goals
- You are flexible and can adapt to changing priorities and deadlines
Estimated Salary: $65,000 - $75,000 per annum
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