Customer Service Representative

3 days ago


Arndell Park, New South Wales, Australia Jaybro Full time

At Jaybro, we are a leading supplier of building materials for construction projects, infrastructure development, and government initiatives. We are seeking a customer-focused individual to join our Customer Service Team as a Customer Service Officer.

In this role, you will work alongside a collaborative and experienced team to provide exceptional service and support to our customers. You will be responsible for ensuring our customers receive timely and accurate information about our products and services.

Key Responsibilities

    • Manage high-volume customer inquiries in a friendly and professional manner.
    • Provide product information and answer customer queries.
    • Process customer orders accurately and efficiently, and follow up with customers to ensure satisfaction.
    • Maintain accurate and timely records of all customer transactions and interactions.
    • Collaborate with our sales and operations teams to ensure timely delivery of products and services.
    • Participate in customer service training and development programs.

Requirements

    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong problem-solving and analytical skills.
    • Ability to maintain confidentiality and handle sensitive information.


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