Remediation Operations Specialist

3 days ago

Sydney, New South Wales, Australia beBeeAML Full time $90,000 - $110,000
Job Overview
As a Remediation Operations Analyst, you will play a critical role in strengthening Financial Crime compliance capability. You will be responsible for the successful remediation of various critical KYC data and providing support to other teams and the wider program.

Key Responsibilities include undertaking completion of KYC Refresh, remediation and Ongoing Customer Due Diligence (OCDD) for customers with the review of valid identification documentation to enable the uplift of customer profiles to the AML/CTF standards. This also involves supporting all remediation campaigns requiring inbound and outbound customer communications, liaising with frontline staff to ensure KYC information is updated when the customer has provided identification documentation in branch, identifying and assessing risks which could prevent achieving objectives, and ensuring timely and effective resolution and response of customer complaints in a professional manner.

Required Skills and Qualifications
* Risk Mindset - All employees are expected to proactively identify and understand, openly discuss and act on current and future risks.* Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues.* Contribute to team performance and team culture.* Understanding of legal and regulatory requirements and internal compliance policies relating to your role and apply to the business.* Understand and carry out tasks using techniques documented in the Standard Operations Procedures (SOPs) with quality and continuous improvement focus.* Accept and provide coaching/training to peers as appropriate.* Demonstrate a clear understanding of end-to-end business processes that is relevant to own area of expertise.* Effective customer service, stakeholder management and negotiating skills.* Attention to detail, accuracy and ability to work to deadlines.* Ability to work independently and be self-motivated.* Experience in fast pace environment with the ability to adapt to rapid changes with short notice.* Strong organisational and time management skills.* Sound understanding of the AML/CTF legislation and standards.* Ability to analyse trends, identify critical threats and opportunities, diagnose problems and issues and then recommend appropriate actions dealing with the underlying root causes.

Benefits and More
As a key member of our team, you will have the opportunity to make a significant impact on our Financial Crime compliance capability and contribute to the growth and success of our organisation.

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