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Quality and Safeguarding Lead

2 months ago

Perth, Western Australia Paul Davis Restoration Of The Mid-South And North Mississippi Full time
About the Role

We are seeking a highly skilled and experienced Quality and Safeguarding Lead to join our team. As a key member of our organization, you will be responsible for ensuring that our services meet the highest standards of care and compliance.

Key Responsibilities
  • Assist the organization in delivering quality services that align with the NDIS Practice Standards and meet NDIS Quality and Safeguards Commission expectations.
  • Drive continuous improvement by reviewing, improving, and maintaining Crosslinks' quality systems, including complaints, incidents, behavior support, restrictive practices, high-intensity support, internal audit schedules, and continuous improvement.
  • Assist in preparing documents for internal and external audits, ensuring all materials are accurate and complete.
  • Review claims and respond to NDIS Commission enquiries with timely and accurate communication.
  • Measure organizational performance against NDIS Practice Standards and ensure outcomes are evidenced.
  • Collect, analyze, and report trends on complaints, incidents, behavior support, restrictive practices, and other measures as required.
Requirements
  • Demonstrated experience in a similar role requiring conceptual and analytical skills, strategic thinking, problem-solving, and ability to synthesize complex information, preferably in a disability setting.
  • Sound knowledge of the legislative and policy environment for non-government disability service providers and a demonstrable commitment to improving outcomes for people with disability, their families, and carers.
  • Highly structured and organized, with an ability to prioritize and manage complex issues.
  • Strong negotiation and influencing skills, both internally and externally.
  • Close attention to detail and strong verbal and written communication skills.
  • Advanced skills in the application of Microsoft Word, Excel, and PowerPoint, MS Office, and the ability to efficiently learn new database systems.
  • Lived experience of disability and/or a history of working with people with a disability.
  • Bachelor's degree or relevant tertiary qualifications in disability services or similar.