Claims Expert

21 hours ago

Tamworth, New South Wales, Australia beBeeClaim Full time $80,000 - $120,000
Loss Adjuster Position Overview

We are seeking an experienced professional to join our team as a Loss Adjuster. In this role, you will play a critical part in assisting individuals who have suffered loss or damage to their properties.

Your key responsibilities will include conducting site inspections, determining the cause and extent of damage, appointing specialists, and providing a seamless end-to-end claims experience for customers.

This is a challenging yet rewarding position that requires strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

Main Responsibilities:

  • Deliver professional and excellent service when completing on-site and desktop assessments, interacting with customers and clients.
  • Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.
  • Clearly document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims.
  • Prior experience as a Loss Adjuster is desirable; however, if you possess similar skills in a related industry, this will be highly regarded.
  • Loss Adjusting qualifications are preferred, or professional qualifications applicable to the Loss Adjusting industry.
  • Trade qualifications would be advantageous.
  • A current and valid driver's license is required.

About You:

  • You must be an expert communicator with an empathetic nature and great listening skills.
  • You should be a problem solver with a curious persona, searching for the root cause and proactively finding solutions throughout the claim journey.
  • You are intrinsically driven to provide the highest level of customer service that is always thoughtful and timely.
  • You have a growth mindset that values continuous learning and absorbs new information and change with ease.
  • You are resilient and focused on achieving positive outcomes for your key stakeholders.

Benefits:

  • A competitive salary and opportunity for annual performance bonuses.
  • A car allowance and company-provided phone.
  • A laptop and various other company benefits.

Requirements:

  • Australian or New Zealand citizenship or permanent residency status.
  • A national police check.

Application Instructions:

Please submit a short cover letter explaining why you are suitable for the role along with your resume.

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