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Senior Business Process Improvement Specialist
3 weeks ago
Our team is seeking a Senior Operations Services Advisor to join our Commercial Operations department.
As a key member of our team, you will provide critical support and services to our legal teams and business operations. Your primary responsibilities will include:
- Action incoming requests from the legal teams for assistance.
- Collect, audit and analyse data, to identify efficiency improvement opportunities across operational revenue.
- Ensure initiatives led by the Commercial Operations team are completed in a timely manner, such as legislative, workflow or policy changes requiring updates to systems, precedents or processes.
- Provide guidance to the business, on documented policies, procedures, and processes of the firm.
- Act as a mentor to junior members of the team, offering assistance and leading the Commercial Operations function in the absence of the Commercial Operations Manager.
- Understand drivers of business performance and the impact of Commercial Operations on enhancing financial performance.
- Assist the Finance team to monitor and document benefit realisation from process improvements or price reviews or cost recovery.
- Act as a champion of E-Portal systems by coordinating and administering Courts, Government and Matter Funding portals, costs agreement re-execution and rate compliance.
- Update precedents including costs agreements and disclosure statements nationally, ensuring all information is correct and relevant for each jurisdiction.
To be successful in this role, you will need to possess the following skills and qualifications:
- A background in business operations, administration, or the legal industry.
- An interest in process management.
- A desire to support the legal teams at Shine from behind the scenes.
- Practical problem-solving skills and a strong outcome focus.
- A high level of proficiency with the Microsoft Office suite, specifically Excel.
- Knowledge and understanding of quality improvement, and commitment to improving client care, staff engagement and participation.
- Well-developed verbal and written communication skills, with the ability to communicate with impact across all levels of management.
- Experience with Thomson Reuters Elite would be advantageous.
We're an organisation dedicated to standing up for the rights of everyday Australians. We've been doing this for over 45 years and have achieved a lot, but we remain humble and relentless. We don't pretend to be anything other than ourselves, and together, we've created a place for you to thrive.
Here are some of the things we hope you'll love about working with us:
- Connect and be yourself: Get the benefits you need, and work with truly authentic people.
- Challenge and grow: We're not afraid to challenge ourselves and others, and we believe that's where the best growth happens.
