Wine and Beverage Service Manager

1 week ago


Brisbane, Queensland, Australia beBeeManager Full time $54,536 - $76,513
About the Role

We are seeking a dedicated and customer-focused Wine and Beverage Service Manager to lead our front-of-house team. In this role, you will oversee day-to-day operations, ensure exceptional guest experiences, and drive sales in our wine-focused venue.

Key Responsibilities:
  • Lead and support the front-of-house team during service, ensuring high standards of hospitality.
  • Oversee wine and beverage service – including correct pouring techniques, wine pairing advice, and product knowledge.
  • Train and mentor staff on service standards, menu knowledge, and responsible service of alcohol (RSA).
  • Manage daily operations including opening/closing procedures, staff breaks, and shift changes.
  • Ensure compliance with health, safety, and liquor licensing regulations.
  • Monitor stock levels and assist with ordering wine, beverages, and consumables.
  • Handle guest feedback with professionalism, turning potential issues into positive experiences.
  • Work closely with the management team to drive sales and enhance the guest experience.
Requirements:
  • Previous experience in a supervisory or senior waitstaff role (hospitality/wine bar preferred).
  • Strong knowledge of wine service and food pairings.
  • Excellent communication and leadership skills.
  • Ability to stay calm under pressure and problem-solve on the spot.
  • Professional, well-presented, and guest-focused at all times.
Benefits:
  • Work in a stylish wine bar with a curated wine list and seasonal menu.
  • Opportunities for wine education and professional development.
  • A supportive team culture with a focus on quality and guest experience.


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