Gucci Retail Experience Specialist

1 week ago


Brisbane, Queensland, Australia GUCCI AUSTRALIA PTY LTD Full time

Company Overview

Gucci AUSTRALIA PTY LTD is a leading luxury retailer seeking a highly skilled and customer-centric individual to join our team as a Product Care Specialist.

Salary

A competitive salary of $85,000 - $110,000 per annum, plus superannuation, is on offer for this full-time position.

Job Description

The successful candidate will provide exceptional customer service to build trust and retain client relationships, delivering excellence in retail experience and promoting a consumer-centric culture.

Key responsibilities include:

  • Managing the ticketing process to ensure timely action on all tickets
  • Examining customer issues and taking appropriate action in accordance with Gucci policies and procedures
  • Building long-lasting relationships with clients and ensuring proper floor coverage to handle any client queries
  • Working cross-functionally with other departments and collaborating with the Product Care Front Office team to manage client complaints
  • Providing training to store employees on effectively managing client claims and using Gucci systems and tools

Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous experience in customer service, preferably in luxury retail
  • A client-centric mentality and excellent communication skills
  • Computer proficiency and internet savvy, with ability to work efficiently with Microsoft Suite
  • A strong drive to meet and exceed sales goals and customer expectations

Benefits

Gucci offers a dynamic and stimulating work environment, with opportunities for growth and development. As a valued member of our team, you can expect:

  • A comprehensive benefits package, including superannuation and paid leave
  • Ongoing training and professional development opportunities
  • A collaborative and supportive work environment

Others

We are an equal opportunities employer, committed to building a diverse workforce that reflects the communities we serve. If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please apply now.



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