Gucci Retail Experience Specialist
1 week ago
Company Overview
Gucci AUSTRALIA PTY LTD is a leading luxury retailer seeking a highly skilled and customer-centric individual to join our team as a Product Care Specialist.
Salary
A competitive salary of $85,000 - $110,000 per annum, plus superannuation, is on offer for this full-time position.
Job Description
The successful candidate will provide exceptional customer service to build trust and retain client relationships, delivering excellence in retail experience and promoting a consumer-centric culture.
Key responsibilities include:
- Managing the ticketing process to ensure timely action on all tickets
- Examining customer issues and taking appropriate action in accordance with Gucci policies and procedures
- Building long-lasting relationships with clients and ensuring proper floor coverage to handle any client queries
- Working cross-functionally with other departments and collaborating with the Product Care Front Office team to manage client complaints
- Providing training to store employees on effectively managing client claims and using Gucci systems and tools
Required Skills and Qualifications
To be successful in this role, you will need:
- Previous experience in customer service, preferably in luxury retail
- A client-centric mentality and excellent communication skills
- Computer proficiency and internet savvy, with ability to work efficiently with Microsoft Suite
- A strong drive to meet and exceed sales goals and customer expectations
Benefits
Gucci offers a dynamic and stimulating work environment, with opportunities for growth and development. As a valued member of our team, you can expect:
- A comprehensive benefits package, including superannuation and paid leave
- Ongoing training and professional development opportunities
- A collaborative and supportive work environment
Others
We are an equal opportunities employer, committed to building a diverse workforce that reflects the communities we serve. If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please apply now.
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