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Provider Liaison Specialist

2 weeks ago

Parramatta Park, Queensland, Australia beBeeCustomerService Full time $65,000 - $88,000
Junior Provider Services Role

This is a junior level provider services role based at our contact centre in Parramatta.

  • Managing high volume inbound calls from providers and members
  • Resolving inquiries and maintaining confidentiality
About the Position:

As a provider services officer, you will be responsible for providing excellent service to HCF Providers and existing Members. You will demonstrate exceptional phone-based communication skills and will treat every call with the highest level of professionalism to ensure Providers and Members receive a positive customer experience.

You will work in an office environment, a minimum of two days a week, and your hours of operation will be Monday to Friday, 8am to 5:30pm. You will be required to manage complex enquires and resolve them within SLAs while maintaining accuracy and confidentiality of provider and member details and information.

The ideal candidate will have a strong commitment to providing outstanding customer service, ability to adapt positively to changing work practices and needs, excellent telephone and written communication skills, high attention to details and numbers, and intermediate computer and accurate typing skills.

Benefits:
  • 50% subsidy on hospital and/or extras cover
  • 18 weeks of parental leave for all new parents
  • Mental health and wellbeing programs
  • Discounts on our products
About Us:

We are a not-for-profit health fund that has been putting our members and their health first since 1932. Our purpose is to bring our human touch to healthcare and make it understandable, affordable, high quality, and member-centric.