Front Desk Service Coordinators Wanted

4 days ago


Australia beBeeCustomer Full time $55,000 - $82,000
Service Excellence Coordinator

This role is pivotal in ensuring seamless interactions with our clientele. The ideal candidate will possess exceptional interpersonal skills, maintaining a welcoming atmosphere for guests while efficiently managing the customer lounge and service centre front desk.

  • Main Responsibilities:
    • Initial contact and greeting of visitors to provide a warm and comfortable experience.
    • Maintain high standards of cleanliness and organisation within the designated areas.
    • Manage incoming calls and administer the service desk, including scheduling appointments for customers.
    • Ensure optimal utilisation of booking schedules to maximise efficiency and keep clients informed about their vehicle matters.

Key Performance Indicators:

  • Deliver superior customer service, ensuring a smooth operation of the service desk at all times.
  • Collaborate closely with colleagues to achieve excellent customer satisfaction and exceed expectations.
  • Utilise prior experience in concierge or administration roles to drive success in this position.


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