Claims Support Specialist

5 days ago

Newcastle, New South Wales, Australia beBee CustomerService Full time £24,500 - £26,000
Job Overview

Serving customers, communities, and the planet better every day.

This role is for someone who can support car and home insurance customers throughout the entire claims process, from initial notification to resolution, with a focus on ensuring a positive customer experience.

Key Responsibilities
  • Gathering information related to customer loss notifications to ensure accurate capture of claims for the next step in the claims process
  • Questioning circumstances of incidents to make correct liability decisions
  • Exploring options to settle claims on the first contact where appropriate
  • Securing services for customers, including repair, mobility, and salvage options, through dedicated suppliers
  • Managing existing claims queries from customers, third parties, and suppliers to ensure efficient progress of the claim
  • Delivering exceptional customer service at every interaction, upholding consumer duty responsibilities and doing the right thing for the customer
Requirements
  • Customer Service experience
  • Target-driven with experience working to KPIs in a busy environment and ability to work to deadlines
  • Strong attention to detail and accuracy with ability to make decisions based on presented information
  • Excellent written and verbal communication abilities, listening and empathy skills
  • Comfortable with technology and ability to use Microsoft Office
  • Passion for delivering an excellent customer experience and finding the best outcome for customers

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