APS5 Customer Service Representative
2 days ago
Job Opportunity
About this Role:
We are seeking multiple APS5 level Complaints Handling Officers to work in a small, growing team.
Key Responsibilities:
- Manage a caseload of complaints and incidents reported by customers
- Engage with customers to respond to incidents and manage escalations where required
- Identify trends and report on incidents
- Support customers through the complaints handling function and mission
- Acquire all information necessary to process complaints
- Monitor incoming complaints and status to ensure high-risk complaints are escalated
Requirements:
- Australian Citizenship is mandatory
- Ability to pass Australian federal background checks
- Background and experience in a complaints handling role within a complex corporate or government department
- Excellent communication skills and ability to build rapport with customers
- Ability to juggle multiple cases with strong time management and attention to detail
- Proactive approach and inquisitive nature - ability to ask the right questions to extract information
- High degree of empathy and compassion for individuals from diverse backgrounds
-
APS5 Complaints Officer
2 days ago
Melbourne, Victoria, Australia beBeeComplaints Full time $56,240Complaints Resolution SpecialistThe Regulatory Agency seeks multiple APS5 Complaints Officers to resolve complaints about the quality and safety of services.The successful candidates will be responsible for assessing and monitoring complaints, consistent with legislation.Key Responsibilities:Assessing and monitoring complaints and other regulatory...
-
Customer Service Representative
2 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $57,000 - $74,000">Customer Service Representative">We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service and ensuring that every experience counts.",
-
Customer Service Representative
1 week ago
Melbourne, Victoria, Australia beBeeCustomerService Part time $56,436 - $79,958Job Title: Customer Service RepresentativeThe Customer Service Representative plays a pivotal role in conveying a positive tone and delivering exceptional customer service to guests, internal and external. They are responsible for managing key communication channels in a fast-paced environment, overseeing administrative tasks to support the hotel operations.
-
Customer Service Representative
8 hours ago
Melbourne, Victoria, Australia beBeeTeamwork Full time $45,000 - $72,000Customer Service RepresentativeBecome a part of our team and make a real difference in people's lives. As a customer service representative, you will be the face of our organization, providing exceptional service to every customer who walks through our doors.Job Description:We are looking for a highly motivated and enthusiastic individual to join our team as...
-
Customer Service Representative
8 hours ago
Melbourne, Victoria, Australia beBeeService Full time $28,320 - $41,100**Customer Service Representative Opportunity**We are seeking a skilled Customer Service Representative who can provide exceptional service to our guests.The ideal candidate will have previous experience in a customer-facing role and possess excellent written and verbal communication skills, with the ability to work effectively in a team...
-
Customer Service Representative
2 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $30,910Job Title: Customer Service RepresentativeWe are a leading brand in the iced bubble tea industry, dedicated to creating memorable experiences for our customers every day.As a customer service representative, you will be responsible for serving customers and providing exceptional customer service. You will also be involved in making high-quality drinks and...
-
Customer Service Representative
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $76,000Job Title: Customer Service RepresentativeAs a Customer Service Representative, you will be the first point of contact for our customers in the Metro East area and play a key role in delivering exceptional customer experiences.Key Responsibilities:Support our customers by being their primary point of contact and providing personalized assistance to meet...
-
Customer Service Representative
1 week ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $80,000Job Title: Customer Service Representative">We are seeking a skilled and friendly customer service representative to join our team in the Melbourne CBD area. This is a casual role that requires someone who can travel between locations to support our branches and customers, covering planned and unplanned leave.The ideal candidate will have availability Monday...
-
Customer Service Representative
1 day ago
Melbourne, Victoria, Australia beBeeService Full time $35,740 - $46,160Customer Service Representative Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering incoming calls and responding to customer enquiries in a professional and courteous manner.Main ResponsibilitiesAnswering incoming calls and responding to customer...
-
Customer Service Representative
2 days ago
Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $70,000Customer Service RepresentativeWorking in a fast-paced retail environment requires adaptability and a willingness to learn. At our store, you can expect an exciting and dynamic work experience that blends seamlessly with your personal life.About the RoleWe are seeking a skilled Customer Service Representative to join our team. With a focus on delivering...
