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Technical Service Advisor
2 months ago
{"About the Role": "As a Technical Service Advisor, you will provide critical support to the Claims Team and Claims Performance Manager in managing complaints, completing quality assurance audits, and facilitating coaching and training opportunities. You will also be responsible for monitoring and reporting on COP breaches, validating COP breaches, and identifying process improvement opportunities. Additionally, you will assist with end-of-month reporting and payment approvals, while achieving strategic business goals.", "Key Accountabilities": "You will be responsible for understanding how to contribute to team, business, and group priorities, driving priorities with a sense of purpose, and collaborating across and within teams to build strong relationships with customers. You will also be accountable for resolving problems, setting high personal standards, and delivering timely results in a changing environment. Furthermore, you will build strong relationships, work effectively in diverse and flexible teams, take ownership for learning and development, and take action to enhance own and others' safety and wellbeing.", "About You": "We are looking for a candidate with a Diploma in Financial Services (Insurance) and a minimum of 2 years' experience in a general insurance claims function. Property claims experience and previous complaints handling experience are highly regarded. You will also need to have a thorough understanding of the Insurance Code of Practice and compliance requirements, as well as knowledge of TS business operations and strategic objectives.", "Key Capabilities": "You will need to have advanced communication and interpersonal skills, with the ability to liaise and negotiate with colleagues and customers at all levels. You will also need to be able to make quality decisions in a quick and timely manner, and when exposed to pressurised situations. Additionally, you will need to have demonstrated organisational, planning, and time management skills, with the ability to prioritise according to business needs.", "What We Can Offer": "We offer a range of benefits, including discounts and offers on retail favourite stores, banking and insurance products, flexible working and leave options, ongoing study support and career development programs, and the opportunity to give back to our communities through payroll giving, donation matching, and paid volunteer leave.", "Company Culture": "We believe we are at our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.", "Join Our Team": "If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at Suncorp Group.", "Contact Us": "For more information, please contact us at [insert contact information]."}
