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Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia beBeeGuestService Full time $31 - $43
Customer Service Representative

We are seeking a professional and enthusiastic Customer Service Representative to join our team. In this role, you will be the primary point of contact for guests throughout their stay, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:
  • Provide a warm and friendly welcome to guests upon arrival, ensuring a smooth and efficient check-in process.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
Requirements:
  • Demonstrated background in delivering high-quality service within a customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
Benefits:
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave including Birthday and Study leave.
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements.