Expert Service Designer

4 days ago

Canberra, ACT, Australia beBeeDesigner Full time $85,000 - $125,000
Service Design Expert Role

This position involves driving a holistic and user-centric approach to service delivery.

As the Service Design Expert, you will be responsible for designing and delivering new experiences that improve customer outcomes across various digital solutions.

  • Lead service design activities in an agile delivery team.
  • Enhance existing software by applying expertise in designing, developing, implementing, and testing.
  • Apply best practice service design methods and processes to support future design.
  • Deliver and design appropriate service design artefacts and communication.
  • Transform defined business needs into outcomes and problem statements.
  • Plan and document user interviews, also design and facilitate workshops.
  • Analyse and improve user experience from the end-user's viewpoint.
  • Manage stakeholder groups to develop a partnership.
  • Communicate effectively, using professional judgement to evaluate risks.

Key skills and qualifications include:

  • Over 3 years of experience as a Service Designer.
  • Demonstrated capability in planning, facilitating, and documenting user interviews.
  • Proven track record in developing and implementing strategic service design initiatives.
  • Comprehensive understanding of the service design process and activities.
  • Experience in adopting the user's perspective to analyse and enhance their experience or journey.
  • Established ability to collaborate effectively within a team environment.
  • Demonstrated capacity to deliver within project and program settings.
  • Proven skill in identifying and strategising capability enhancements of business process improvements.
  • Strong communication proficiency, including the ability to translate between business and technical languages.
  • Capability to communicate persuasively, negotiate outcomes, and manage intricate stakeholder relationships.
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Design

Industries: Government Administration and Government Relations Services

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