Customer Service Ambassador for Coastal Resorts

3 weeks ago


Mollymook, New South Wales, Australia Ingenia Communities Full time
Job Description:

This is a casual opportunity to work in a fast-growing Australian property group that owns, operates and develops Lifestyle communities and holiday parks across key urban and coastal markets.

About the Role:
  • Welcome guests to our resort, explaining the facilities, surrounding area and park activities
  • Sell and promote the resort as the ideal holiday destination by sharing its unique features
  • Direct guest check-in and check-out, and perform general reception duties following correct procedures
  • Maintain high levels of customer service at all times
  • Contact housekeeping or maintenance staff when residents/guests report problems
About You:
  • Exceptional customer service skills are essential
  • Previous experience in a similar role or industry is highly desirable
  • Proficiency in Microsoft Suite and booking software is required
  • You should be passionate about the tourism industry with strong sales abilities
  • You must be a team player with attention to detail and good organisational skills
Salary and Benefits:

The estimated hourly salary for this role is around $25-$30 AUD per hour, depending on experience. We offer a competitive package, flexibility, extensive training and development, career progression and generous reward and recognition programs.

Company Overview:

Ingenia Communities is a leading Australian property group that owns, operates and develops Lifestyle communities and holiday parks across key urban and coastal markets.

We employ over 1300 people across 120 parks and communities, with offices in three eastern seaboard states. Our goal is to create communities where residents and visitors can truly belong.


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