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Vehicle Subscription Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $70,000

Key Role Overview:

The Customer Service Representative is a pivotal position where you will be the trusted advisor guiding customers through flexible car subscription options.

This role combines customer service, sales, and operations to help people find the right vehicle and ensure a smooth handover.

  • Support customers with subscription inquiries and guide them to the most suitable option
  • Deliver exceptional customer service and maintain high retention rates
  • Meet monthly targets for new vehicle subscriptions
  • Complete and manage all subscription-related documentation with strong attention to detail
  • Coordinate servicing and vehicle detailing for returned vehicles
  • Monitor active subscriptions and resolve any customer issues or concerns
  • Collaborate with national teams on onboarding, customer care, and platform guidance
  • Participate in end-of-month reviews and ongoing process improvements

About This Opportunity:

We're Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access.