Client Engagement Consultant

• Maximum term contract
• Full time, 38 hours per week, Monday to Friday @ 7.5 hours per day until November 2025
• Part time, 15 hours per week, Tuesday and Wednesday @ 7.5 hours per day from 28 November 2025 until February 2026

Working at Big Fat Smile, there's a lot to smile about. The trust you'll be given in exchange for your expertise. The freedom you'll be given to make a difference and enrich the lives and minds of our children and families in their communities.

More than a job, this is an opportunity to make the world a better, brighter place. Get greater enjoyment from your work and make more of a difference in the lives of every child and family in their community in our child-first organisation.

Big smiles and bigger opportunities

We're Big Fat Smile. A not-for-profit that plays a pivotal role in the lives of thousands of children and families across Australia. We're early education enthusiasts, with 40+ community preschools, long day care centres, out of school hours care and vacation care, and a variety of community and inclusion programs. Each one dedicated to giving every child the best start in life. And each well-respected for the work it does.

What you will do

Our Client Engagement Team at Big Fat Smile is our customer service hub to ensure families have a positive experience from initial enquiry through to the end of their enrolment.

As part of the Client Engagement Team, the Client Engagement Consultant is the primary point of contact for families and staff regarding Child Care Enrolments, Fee's and Government Rebates. The position is responsible for the administration and management of family accounts, payment processing and follow up of overdue accounts. The Client Relationship Consultant also provides basic training, advice, technical support to staff and families on the correct use of enrolment and attendance software.

The Client Engagement Team offer exceptional customer support and response to families, colleagues and other stakeholders.

What your work will involve

• Provide exceptional customer service to families and other stakeholders
• Maintain family accounts and records within the Client Engagement system (Kangarootime ).
• Support families to have a positive enrolment journey and with any ongoing account enquiries.
• Administer and process direct debits and other methods of payment.
• Maintain accurate child attendance records for submission to the relevant Government Departments.
• Ongoing monitoring and active management of accounts.
• Support Centre Directors and staff with enquiries from families.
• Provide training for Centre Directors, staff and families on the use of key systems including online enrolment and attendance software.
• Answering telephone calls for the organisation.

There are lots of reasons why a role with us is rewarding

There's a lot to smile about when you're bringing fun, laughter and play to each day. And doing work you love with people who are as invested as you. On top of this, there's so much more to smile about here. You'll find meaningful benefits that add value, choice and flexibility, such as:

• You can save money with our Benefits platform, with meaningful discounts from over 500 retailers, including 25% off at the Iconic, 4% off every shop at Coles and Woolworths, 10% off hotels with Expedia and much, much more.
• You'll have the financial peace of mind with 60% discount on out-of-pocket fees for any of our early learning and care and out of school hours care services
• You will feel supported by a Total Well-being Platform that gives you access to self-assessments, articles, toolkits, podcasts, perks and savings, and other resources

How to apply

Please send us:

• A copy of your resume
• A cover letter that outlines why you are a good fit for the role

Join us and you'll be smiling too, when you make more of a difference.

Safeguarding children is embedded in all we do. Through our Child Safe Framework and Values, we are committed to ensuring the safety and well-being of all children entrusted to our care.