Membership Director

2 weeks ago


Ryde, Australia Next Gen Health & Lifestyle Clubs Full time
About the Role

We are seeking a highly motivated and customer-focused Membership Manager to join our team at Next Gen Health & Lifestyle Clubs in Ryde. As a key member of our club leadership team, you will be responsible for driving membership retention and growth, while delivering exceptional customer experiences.

Key Responsibilities
  • Develop and implement strategies to increase membership retention and acquisition
  • Lead and manage the Reception/Member Concierge Team to ensure exceptional customer service
  • Collaborate with the Sales Team to drive membership sales and growth
  • Contribute to the development of club policies and procedures to ensure a positive member experience
  • Manage membership administration, including debt collection and membership payments
  • Represent the club as a brand ambassador for the Next Gen Product
Requirements
  • Strong customer service and problem-solving skills
  • Well-developed negotiation and objection handling skills
  • Experience working in a team environment
  • A passion for the health, fitness, and lifestyle industry
  • Excellent communication and interpersonal skills
  • Previous experience in a sales/retention-based role would be advantageous
  • Reporting capabilities and Excel know-how
  • An excellent track record working with KPIs, targets, and sales goals
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • Access to our state-of-the-art facilities and equipment
  • A fun and rewarding work environment

Please note that flexible working hours and a Working with Children Check are mandatory for this role. If you're passionate about delivering exceptional customer experiences and driving membership growth, we encourage you to apply.


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